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Testimonials
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Derrick Fong from Mikuni Japanese Restaurants
"Mikuni implemented Savory Survey late in 2004 at every restaurant location. We have been using it ever since! Mikuni's goal is to constantly improve the overall dining experience by asking customers for feedback and identify areas in which the restaurant should implement added employee training. We were getting informal feedback from our guests at our suburban restaurants that was not consistent with feedback from our guests at the Midtown Sacramento location. Savory Survey gives us specific feedback from our guests at all restaurant locations including the date and time of the dining experience. We can now immediately implement changes and correct internal differences between each location." |
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Sam Manolakas from Brookfields Restaurants
"Savory Survey is a great tool for any restaurant that wants to continually improve customer loyalty. We heard from nearly 900 of our customers in just six months. We have continued to use Savory Survey for several years. This level of communication has taught us a great deal about our customers' likes and dislikes. We use the email alerts to fix problems quickly, directly to our customer. The direct communication impresses them and helps them return again. Our staff has found the customer feedback motivational, and we use the reports in our operations review meetings as a guide to help us better serve our customers. I highly recommend Savory Survey to any company that is looking for continual improvement." |
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Stacy Paragary, Paragary Restaurant Group
"CalPro Research provided excellent services to us and gave us a powerful tool to gage our restaurants [...] from a customer's point of view. The reports that were given to us are easy to read and well organized. Overall, we had an excellent experience with CalPro Research and would highly recommend their services to anyone looking for a well developed customer survey tool." |
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Lisa Peters from Venita Rheas
"The most beneficial aspect of Savory Survey for me personally is that I feel like I have a mystery shopper here all the time. By utilizing Savory Survey, we have an open line of communication with our customers that they can use any time they want, at their convenience.
People don't always want to talk face to face about their experience especially if it wasn't good. They think that they're causing trouble for an employee or that they may hurt someone's feelings. Savory Survey alleviates that concern for them. Even if they're shy, the can still communicate with me and there's no pressure and I'm always able to get an honest opinion of what’s going on, even when I'm not here. And that takes a huge load off of me.
Our guests have the opportunity every time they come in to give us compliments or complaints – and we get both, and that’s important!" |
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Daniel & Kathy Alcantaro from Buonarroti Ristorante
"The main benefit of Savory Survey is that it keeps us in touch with our guests even when we can’t be here. It gives us valuable information that we can use to improve our menu as well as train and coach the servers. In the process we're building a valuable database of customers that want to hear from us and stay informed of what’s happening at Buonarroti Ristorante. CalPro Research gives us great ideas for incentives to build a strong relationship with our guests and helps us communicate with our customers so we always know what their wants and needs are." |
